Question 1

How do I know my donation reaches the right person?

Accepted Answer

Every active request has been reviewed by our verifiers and, where applicable, by independent community or institutional partners. Funds are either released against approved vendor invoices (direct-vendor model) or paid to verified beneficiaries with milestone reporting.

Question 2

Can I give anonymously?

Accepted Answer

Yes. At checkout you can choose to hide your name from the public donor wall and from the beneficiary. Your contact email is still recorded for receipt and tax purposes but never shared.

Question 3

Are donations tax-deductible?

Accepted Answer

Tax treatment depends on your country and the request's funding model. Each receipt clearly states whether the gift qualifies. Consult your local tax advisor.

Question 4

Can I get a refund?

Accepted Answer

Donations are generally non-refundable once the request is funded. If a request is cancelled or fails verification post-donation, we automatically refund or reallocate based on your preference.

Question 5

What do the verification tiers mean?

Accepted Answer

Basic confirms identity and a plausible story. Community adds a referral from a trusted local. Full adds document review. Institutional means a partner organisation co-signs the request. Higher tiers unlock larger amounts.

Question 6

How does AI fraud screening work?

Accepted Answer

Every request is scored by an AI risk model that looks at story consistency, prior submissions, and amount plausibility. The score informs verifiers — final approval is always made by a human.

Question 7

What happens if a request is flagged after funding?

Accepted Answer

Funds are paused immediately. We investigate with the beneficiary and partners. If fraud is confirmed, remaining funds are refunded pro-rata to donors and the account is permanently removed.

Question 8

How do I create a request?

Accepted Answer

Sign up, complete your profile, and submit a request with a clear story, target amount, and supporting documents. A verifier will review it before it goes live.

Question 9

When and how do I receive funds?

Accepted Answer

For direct-vendor requests, approved invoices are paid straight to the vendor's verified Stripe account. For direct-beneficiary requests, funds are released to you in milestones tied to outcome updates.

Question 10

What does Benevra cost?

Accepted Answer

Benevra retains a small platform fee to fund verification, payment processing, and operations. The exact percentage is shown at submission and on every donation receipt.

Question 11

What data do you keep about me?

Accepted Answer

Only what's needed to run the platform: account email, profile basics, donation history, and (for beneficiaries) verification documents. You can request export or deletion at any time.

Question 12

Do you share my email with beneficiaries?

Accepted Answer

No. Donors and beneficiaries communicate only through Benevra, and only when both opt in.

Frequently asked questions

Giving

Verification & trust

For beneficiaries

Security & privacy

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